Customer Sales Associate Customer Service & Call Center - Fairfield, NJ at Geebo

Customer Sales Associate

3.
7 Fairfield, NJ Fairfield, NJ Full-time Full-time Estimated:
$41.
8K - $52.
9K a year Estimated:
$41.
8K - $52.
9K a year 2 days ago 2 days ago 2 days ago WD30185592 Build your best future with the Johnson Controls team:
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe.
You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.
We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer:
Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, pension, medical, dental, and vision care On-the-job/cross-training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do:
This position is responsible for the management of customer orders from receipt of order to shipment of product.
How you will do it:
Communicates daily with customers via phone, fax, e-mail, etc.
Enters customer orders into the Order entry system the same day the order is received.
Promotes and supports sales promotions.
Collaborates with regional sales force and other field staff to deliver premier customer service.
Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc.
, Will be required to work in the Warehouse as needed and operate a Forklift Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts.
Provides same-day responses to scheduled dates and backorder status of product.
Research and processes credit and return requests.
Other duties may be assigned.
What we look for:
Qualifications:
High School diploma or equivalent combined education and experience.
Experience related to Customer Service and high-volume calls.
Proficiency in a Windows operating environment, including email and Microsoft Office software.
Strong interpersonal skills and decision-making abilities.
Effective and professional communication and organization skills.
Strong conflict resolution skills.
Ability to work effectively in a high-volume fast-paced environment.
Warehouse Experience Preferred Skills:
Forklift Certified.
Estimated Salary: $20 to $28 per hour based on qualifications.

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