Mgr 2, Installation & Service

Job Summary: Responsible for providing leadership, motivation and direction for improvement in providing outstanding customer service. Manages the daily activities of Managers, Supervisors and/or Installation & Service work groups. Reviews short-term perspective for professional content and against objectives, budgets, schedules, and quality levels. Translates approved objectives into work plans and procedures. Enforces policies and recommends adjustments. Selects, motivates and reviews performance of staff. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results, and typically manages one or more groups of professional employees. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities: - Adheres to company vision, strategies, and tactics. - Negotiates with senior management for resources and priorities that affect functions and to gain cooperation for resources that directly affect areas of accountability. - Selects, develops, and evaluates personnel to ensure the efficient operation of the function. - Appraises job performance; monitors and disciplines staff; sets work schedules, monitors performance, maintains morale, builds teamwork, resolves employee problems, meets goals, recommends employment status changes, and maintains all related personnel and administrative files and records. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Job Specification: - Bachelors Degree or Equivalent - - - Generally requires 8-11 years related experience 190564
Salary Range: NA
Minimum Qualification
8 - 10 years

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